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New issues are available in your app as soon as they are published. You will need to download them from within your app. We will send you a notification when new issues are available if you have 'Notifications' turned on in your device 'Settings'.
Your subscription will become active within 24 hours of your order being placed. To access your subscription, please download the App from the App Store or Google Play Store. Once you've opened the app, click the menu button in the top left-hand corner and select 'restore purchases'. On the 'restore purchases' page enter your subscriber number in the box under 'other purchases' and click ‘redeem’. You can find your subscriber number on your welcome email and/or letter. Once your subscriber number has been added, the most recent issue will now be available to read. You can read your digital issues live with an internet connection or download them so they are available to read offline.
You may wish to delete issues that you have downloaded, this can help if you are running out of storage space on your device. You can view your downloaded issues by going to the Library Tab and then My Issues, from here you can toggle on ‘Downloads Only’, this will show the issues that you have downloaded, which will have a 'delete' button underneath.
Purchases from OurMediaShop
To access your subscription first download the relevant app. Once in the app you will need to tap the main menu, select 'Restore Purchases' and enter your subscriber number into the 'Other Purchases' box. You can find your subscriber number on your welcome email. Your purchases will then appear in the 'My Issues' section of your library.
Purchases made on the Apple AppStore or Google Play Store
To access your purchases on a device of the same kind, download the free app on your new device using the same Apple ID or Google Play Store Account that you used to purchase your subscription and you will be given access to any purchases made under that account. You may need to restore purchases by tapping the Menu and Restore Purchases.
You can only transfer purchases on these storefronts to other devices which use them. For example, Apple purchases can be transferred to other Apple devices, however, we cannot transfer purchases made via iTunes/App Store to an Android device, or vice versa. This is because of the different systems that Apple and Google use to handle their purchases.
Back issues are not included in a regular subscription; you will only receive the issues published within your subscription period. Back issues are available to buy individually in the 'All Issues' section of the App, or as part of a 'Complete your collection' deal. As new issues are published you will be able to download them automatically if they are published within your subscription period, and you will then be able to maintain access to these issues as long as you have them downloaded.
Unfortunately, digital editions purchased directly are only currently available via Apple or Android devices. Subscriptions through other devices may be available by other third parties such as Zinio and Pocketmags.
Yes! You can purchase individual digital editions of any magazine or special edition, including those from our extensive back-catalogue. These will be at a single issue price, so it may be more cost effective to subscribe.
Please initially try the following:
• Double check you have a reliable internet connection on either Wi-Fi or 4G (data charges may apply).
• Check you have enough available storage on your device - we recommend at least 500MB.
• Archive your issue and download it again.
• If nothing else works, delete the App from your device and install it again. You wont lose any of your purchases but you will need to download issues again.
If you're still having difficulties please contact us via the form here.
Yes! Your purchases will always belong to you. Make sure you download them to your device, so you always have access. Please note that purchases made on Apple/Android stores can only be accessed on devices of the same kind.
Apple:
Unfortunately we are unable to directly refund purchases made through Apple. For this, you will need to contact Apple directly.
To do this, please follow these steps below:
Visit https://getsupport.apple.com
1. Select Billing & subscriptions
2. Select Subscriptions & Purchases
3. Select View, change or cancel subscription
4. Select No, Thanks. Continue
Alternatively, you can speak to them on the phone. Please visit here to find the number for your
area: https://support.apple.com/en-gb/HT201232
Google Play / Our Media Shop:
Please contact us via the form here.
